FAQS

Our location is perfect for those who love to explore on foot or prefer a quick Uber/Lyft ride to nearby attractions. For guests arriving by car:

PASSENGER ZONE A passenger zone is located in front of the lobby entrance for guests to unload/load their cars. Parking is limited to a maximum of 10 minutes. Luggage carts are available in the lobby for your convenience.

PARKING GARAGE There are three parking garages within one block of The Mayfair. The nearest is McCrory's Garage, located directly behind our property at 129 Burgundy Street. We also highly recommend Unipark Garage at 145 Roosevelt Way, which offers 24/7 security. For rates and additional information, please contact them directly.

*The Mayfair is not liable for any loss or damage to vehicles and their contents.

While we do not offer an on-site shuttle service, we’re happy to assist with transportation arrangements for larger groups. We work closely with trusted private drivers who can accommodate group transfers, airport pickups, and custom itineraries. Please contact us for availability and details.

By choosing us for your stay and signing our Rental Agreement, you agree to receive SMS (text) messages from us regarding updates and other relevant information related to your stay. Standard message and data rates may apply.

Steps away! Our prime location places you at the gateway to the French Quarter and its world-famous Bourbon Street, Central Business District, and more top attractions.

There are a number of convenience stores along Canal Street, including Walgreens and CVS Pharmacy within short walking distance. For a broader selection of groceries, Rouses Market is just a short drive or Uber ride away located at 701 Baronne St.

Ruby Slipper, a popular and homegrown New Orleans brunch spot, offers a delightful experience for our guests and is conveniently located on the first floor of our property.

We have a strict no-pets policy. The Mayfair will allow service animals as defined in The Americans with Disabilities Act. The Mayfair does not recognize emotional support dogs as service animals.

Smoking is strictly prohibited within all units and common areas.

Yes, we offer wheelchair-accessible units. Please contact us directly at (504) 910-6099 or [email protected] to ensure we meet your specific needs.

The Mayfair rentals are professionally cleaned before and after every stay. Mid-stay cleaning services can be arranged for an additional fee once the reservation is confirmed.

While The Mayfair does not have an on-site gym, discounted passes to Downtown Fitness Center are available for $10 each. Passes may be picked up at the front desk.

The Mayfair does not have a pool on-site. However many nearby hotels in New Orleans offer pool access for a day fee or with food and beverage minimums.

Standard check-in is after 4:00 PM, and standard check-out is by 11:00 AM. Should you wish for an early check-in or late check-out, you may request this service for an additional fee once your reservation is confirmed.

For guests arriving early or needing late departure accommodations, complimentary luggage lockers are available on-site. Please see the front desk for assistance.

Bookings canceled at least 30 days prior to the arrival date will receive 100% refund. Bookings canceled at least 14 days prior to the arrival date will receive 50% refund. Cancellations less than 14 days prior to the arrival date are NOT eligible for a refund.

We accept Mastercard, Visa, American Express, and Discover cards, as well as debit cards. All credit card payments will be subject to a 4.5% processing fee. In some cases, such as long-term or multiple-unit bookings, arrangements can be made for EFT, wire transfer or payment by check.

We have a strict no-hold policy. Your rental is only confirmed once you make your deposit.

At the time of making a reservation with The Mayfair, a 50% deposit shall be due; the remaining balance, due 60 days prior to arrival, will be charged to the card on file. Reservations made within 60 days of arrival shall be paid in full.

Vacation rentals offer a more personalized, home-like experience. At The Mayfair, you’ll have a fully equipped apartment with a kitchen, living room, and more! It’s an ideal choice for groups, offering spaces to come together but also the privacy of separate bedrooms and bathrooms. It’s also perfect for longer stays, with the added convenience of home-style amenities and cost savings.

Booking directly through us ensures you receive the best rates, as well as direct customer service not available on third-party platforms.

Travel insurance is recommended and can be added to any reservation to protect against unexpected events, such as trip cancellations, medical emergencies, family emergencies, job loss, natural disasters, or mandatory evacuations. This ensures peace of mind during your travels.